Privacy Policy

1. Responsible for the treatment

In compliance with Regulation (EU) 2016/679, General Data Protection, and Organic Law 3/2018, on the Protection of Personal Data and guarantee of digital rights, the user is informed that the personal data provided through this website will be processed by:

Responsible: ORDERLOGIC, S.L.
Commercial name: DRESSCOUT
NIF/CIF: B90176686
Registered office: Calle Núcleo Bolsena, 6 - 3 B, 41089 Seville, Spain
Email of contact: hello@dresscout.com

2. Personal data we process

DRESSCOUT may process the personal data provided by the user during the use of the website, the creation of an account, the placing of an order or the contact with our customer service.

This data may include, but is not limited to:

• Name and surname.
• Billing and/or shipping address.
• Email.
• Contact telephone number.
• Order data, purchased products and purchase history.
• Data necessary for billing and administrative management.
• Technical information associated with the use of the website, such as IP address, browser or cookie data, when applicable.

DRESSCOUT does not store complete bank card data or payment credentials. Payments are handled through secure payment providers.

3. Purposes of treatment

The user's personal data may be processed for the following purposes:

• Manage the purchase made in the online store.
• Prepare, process and deliver orders.
• Send communications related to the order, including confirmations, updates and tracking number.
• Manage payments, billing, returns, incidents and customer service.
• Respond to queries sent through forms, email or other means of contact.
• Manage the customer account, in case the user decides to create it.
• Comply with legal, fiscal, accounting and administrative obligations.
• Prevent fraud, misuse of the website or security incidents.
• Send commercial communications, offers or news only when there is user consent or a legal basis that allows it.
• Analyze the use of the website through cookies or similar technologies, as indicated in the Cookies Policy.

4. Legal basis of treatment

The legal basis for the processing of personal data will depend on each purpose:

• Execution of a contract: to manage orders, payments, shipments, billing, after-sales service and incidents related to the purchase.
• Compliance with legal obligations: to comply with tax, accounting, commercial, administrative and consumer obligations.
• User consent: for sending commercial communications, subscribing to newsletters or using certain non-necessary cookies, when applicable.
• Legitimate interest: to prevent fraud, improve website security, manage complaints or respond to queries related to our products and services.

5. Data recipients

The user's personal data may be communicated to third parties when necessary for the correct provision of the service or due to legal obligation.

Among others, the data may be processed by:

• Transport and logistics companies, such as Correos, for the delivery of orders.
• Payment service providers, such as banks, payment gateways, Bizum or PayPal.
• Technology providers, hosting, web maintenance, email and support services.
• Assessments, agencies or administrative providers necessary for compliance with legal obligations.
• Public administrations, courts, tribunals or competent bodies when there is a legal obligation.

DRESSCOUT does not sell or transfer personal data of its clients to third parties for commercial purposes.

6. International data transfers

In general, DRESSCOUT tries to use suppliers located within the European Economic Area.

However, some technology or payment providers, such as PayPal or other digital services, may process data outside the European Economic Area. In these cases, said treatments will be carried out in accordance with the guarantees provided by the applicable regulations on data protection.

7. Data retention

Personal data will be kept for the time necessary to fulfill the purpose for which it was collected and, subsequently, for the periods required by applicable regulations.

In particular:

• Data related to orders, billing and accounting obligations will be kept for the legally required periods.
• Customer account data will be kept as long as the user keeps their account active or requests its deletion, unless they must be kept due to legal obligations.
• Data used for commercial communications will be kept until the user withdraws their consent or requests unsubscription.
• The data sent through queries or contact forms will be kept for the time necessary to respond to the request and, where appropriate, manage possible responsibilities.

8. User rights

The user can exercise the following rights at any time:

• Right of access to your personal data.
• Right to rectify inaccurate or incomplete data.
• Right to delete your data when applicable.
• Right to object to the processing of your data.
• Right to limit processing.
• Right to the portability of your data.
• Right to withdraw the consent given, when the treatment is based on consent.

To exercise these rights, the user can send a request to:

Email: hello@dresscout.com

The request must clearly indicate the right you wish to exercise. If necessary, we may request additional information to verify the identity of the applicant.

9. Complaint to the supervisory authority

If the user considers that the processing of their personal data does not comply with current regulations, they can file a claim with the Spanish Data Protection Agency through its official website: www.aepd.es.

10. Data security

DRESSCOUT applies reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration or destruction.

However, the user must bear in mind that no computer system or data transmission over the Internet can guarantee absolute security.

11. Minor data

This website is not directed to minors. DRESSCOUT does not knowingly collect personal data from minors without the authorization of their parents, guardians or legal representatives.

If it is detected that a minor has provided personal data without authorization, its deletion may be requested by contacting hello@dresscout.com.

12. Commercial communications

DRESSCOUT may send commercial communications related to its products, promotions or news when the user has given their consent or when there is a prior contractual relationship that allows it in accordance with applicable regulations.

The user may unsubscribe from these communications at any time using the unsubscribe link included in each communication or by writing to hello@dresscout.com.

13. Cookies

This website may use its own and third-party cookies. Detailed information on the use of cookies, their purpose, configuration and rejection is available in the Cookies Policy.

14. Changes in the Privacy Policy

DRESSCOUT may modify this Privacy Policy when necessary to adapt it to legal, technical, commercial or operational changes of the website.

The version published on the website will be the one in force at all times.